ORDER TIMELINE

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I handcraft all products. Your order will be processed within 2-3 business days.

Oftentimes, orders process faster than that but I can’t guarantee a faster processing time.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade. Also, please remember that color of the actual product may vary from pictures slightly due to different phone or computer screen calibrations.

Care for your new product(s):

* To keep your product pristine, please handwash and airdry.

*Special note on the Mixer Covers: The lining of the cover is designed to pop out when washed to make sure it gets super clean on the inside as well! Simply push the lining back in before air drying.

Your product(s) can be damaged if:

* You wash your product in the washer

* You dry your product in the dryer

Please note that special care instructions are included for each item in your order! Neglecting to follow these care instructions is not a reason for a refund or return.

SHIPPING

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As soon as payment is received, I begin to process your order. Please note that I make everything by hand. If the item is in stock, processing times will be 1-2 business days. If the item is not in stock, processing time will be 3-7 business days. Currently, I ship through the following carrier:

*USPS

All packages are shipped as quick as we possibly can and with the greatest care. Ande G. Design is not responsible for lost packages.

Cost calculations:

I do my best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

Timeline:

Selecting expedited shipping during checkout does not ensure a faster processing time. Your order may still need 2-3 business days to fully process.

RETURNS AND REFUNDS

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Returns:

Try me out! If my products don’t quite fit your style, feel free to contact me within 7 days of receiving the item for a Return request. Returns must be made within 14 days.

There are two options for returns: 1) You are welcome to return the product for a full refund. 2) If your product arrives damaged, you may keep the item at a discounted price (partial refund).

           Important: If your item is damaged in transit, please take a photo of the damaged area(s) and email the photo to me for my records within 24 hours of delivery.

My policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Refunds:

In order to receive a refund, the item must be unused and in new condition. Once your return is received and inspected, I will send you an email to notify you that I've received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your bank processes.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at ande@andegdesign.com.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

At this time, I do not accept exchanges.

Shipping:

To return your product, you should mail your product to:

Ande G. Design

PO Box 235

Russellville, MO

65074

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, I recommend using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that we will receive your returned item.

PROBLEMS WITH YOUR ORDER?

Please contact me within 2 days of delivery so I can correct any errors ASAP.

I really want to ensure your happiness and will get back to you the fastest if you contact me via email. All emails are answered within two business days.